Terms and Conditions

Terms of Sales

PREAMBLE

The company **LE SECRET NATUREL SAS** for its brand **Le Chatelard 1802**, SAS with a capital of **€121,900**, having its registered office at **665 rue Théodore Aubanel 84500 BOLLENE - France** and registered with the AVIGNON RCS under number **44106875600010** (hereinafter "LE CHATELARD 1802").

The contact details for LE CHATELARD 1802 are as follows:

**Registered Office Address:** 665 rue Théodore Aubanel 84500 BOLLENE - France
**E-commerce Service Address:** Le Chatelard 1802 – Service E-commerce, 77 Chemin de la Galane, Quartier Le Serre - 26170 SAINT AUBAN SUR L'OUVEZE
**E-mail:** web1802@le-chatelard-1802.com
**Telephone:** +33 (0)4 75 28 69 50 (cost of a local call)
**RCS Registration:** 44106875600010

LE CHATELARD 1802 publishes and operates the website www.le-chatelard-1802.com (hereinafter "Site"), which sells products (soaps, fragrances, cosmetics, etc.) (hereinafter "Products").

The General Terms and Conditions of Sale (hereinafter "GTC") aim to define the contractual relationship between LE CHATELARD 1802 and the CUSTOMER, as well as the conditions applicable to any purchase of Products made through the Site.

For the application of these terms, it is agreed that the CUSTOMER and LE CHATELARD 1802 will be collectively referred to as the "Parties" and individually referred to as "Party".

They govern access to and use of the Site, including its subdomains and all other sites through which LE CHATELARD 1802 offers its Products to the CUSTOMER.

The CUSTOMER is understood as an adult natural person or at least having the legal capacity to contract, who places an order on the Site for non-professional purposes and who does not intend to resell Le Chatelard 1802 items for commercial purposes.

As such, LE CHATELARD 1802 may contain links to third-party websites or resources that may be subject to different General Terms and Conditions of Sale and personal data protection practices.

How LE CHATELARD 1802 collects and uses personal data in connection with accessing and using the Site by the CUSTOMER is described in the **Privacy Policy**.

LEGAL GUARANTEE OF CONFORMITY

The products sold benefit from the **2-year legal guarantee of conformity** from the receipt of the items, in accordance with articles L.217-4 to L.217-14 of the Consumer Code.

In the event of a non-compliant or defective product, the Customer may request:

A repair or exchange
A refund if no solution is possible

Contact: web1802@le-chatelard-1802.com

BLOCTEL MENTION (ANTI-TELEPHONE SOLICITATION)

In accordance with article L.223-2 of the Consumer Code, the Customer is informed that they can register free of charge on the Bloctel list to no longer be solicited by telephone:

https://www.bloctel.gouv.fr

PURPOSE

The GTC aim, in particular, to detail their scope of application, as well as the conditions of their acceptance.

They describe the Products offered for sale, the conditions under which CUSTOMERS order said Products, regarding both payment and settlement terms and execution terms, as well as the respective rights and obligations of the Parties.

The acquisition of a Product through the Site implies the CUSTOMER's express and unreserved acceptance of the GTC, which the CUSTOMER acknowledges having read before ordering by accepting the GTC via a non-pre-checked box at the time of the order.

LE CHATELARD 1802 retains the possibility, at its sole discretion, to modify or replace, at any time, all or part of these GTC, in order to comply with any new regulation or with the aim of improving the use of its Site. In any case, only the GTC present and accepted at the time of the order will be those applicable to the relevant sale of the Products. It is the CUSTOMER's responsibility to visit the Site regularly to check if changes have been made.

PRODUCTS

The Products offered by LE CHATELARD 1802 on its Site are soaps, cosmetic products, household products, and various fragrances.

The main characteristics of the Products, including descriptions, illustrations, and compositions, are presented on the Site.

In accordance with article L. 111-1 of the Consumer Code, LE CHATELARD 1802 makes every effort to guarantee the accuracy of the visuals and descriptions, but cannot ensure perfect similarity due to screen display variations. The Customer is required to read the descriptions before placing any order.

The Products offered are those listed on the Site, within the limit of available stocks. LE CHATELARD 1802 mentions at least: the Product name, the essential characteristics of the Product, its condition of use, the Transaction Price, and, if applicable, the Product Code. The photographs are as accurate as possible, but are non-contractual.

LE CHATELARD 1802 undertakes to carry out all necessary checks and provide all necessary details so that the description and the elements of the offer are accurate and do not mislead the CUSTOMER.

To ensure the aforementioned requirements, LE CHATELARD 1802 reserves the right to modify the range of Products at any time. The sale of the Products presented on the Site is intended for all buyers residing in countries that fully authorize the entry of these Products into their territory.

PRICES

The Products are supplied at the prices in effect on the day the order is placed by the CUSTOMER on the Site. These prices are firm and non-revisable during their period of validity, as indicated by LE CHATELARD 1802.

The prices shown on the Product sheets of the internet catalog are prices in Euros (€) including all taxes (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the Products.

LE CHATELARD 1802 reserves the right to modify its prices at any time, it being understood that the price listed in the catalog on the day of the order will be the only one applicable to the CUSTOMER. The indicated prices include delivery costs, which are billed in addition to the price of the purchased Products depending on the total amount of the order and the agreed geographical area. The indicated prices do not take into account any customs duties and insurance, which are the responsibility of the CUSTOMER.

ORDERS AND PAYMENT METHODS

Any order of Products offered on the Site implies the **CUSTOMER's** prior express and unreserved acceptance of the GTC, at the time of validating their order, under the conditions and according to the procedures set out in this article.

The **CUSTOMER** who wishes to place an order on the Site must obligatorily order according to the following procedures:

**Build an online basket** by selecting all the chosen Products.
- If the CUSTOMER wishes to place an order, they will choose the different Products in which they are interested, and will express said interest by clicking on the "**ADD TO BASKET**" box. This operation adds the Product to the "**BASKET**". To order the Products they have chosen, the CUSTOMER will click on the "**BASKET**" icon. A summary of their order will then appear on the screen. If the list presented to them corresponds to the Products they have chosen, the CUSTOMER will validate the summary by clicking on "**PAYMENT**".
**Enter their personal information** or log in to their "customer account";
- The CUSTOMER must accurately complete the form provided to them, on which they will include the information necessary for their identification, and in particular their surname, first name, postal address, telephone number, and email address. If the CUSTOMER already has a "customer account", they must enter their email address and password. The CUSTOMER is responsible for the choice and retention of their identifiers and must ensure their confidentiality.
**Accept these GTC**, and validate their order. Any order implies prior consultation and acceptance of the GTC by means of a checkbox provided for this purpose during the purchase process;
**Choose the address and delivery methods** for the Products;
**Proceed with the payment** for the Products under the specified conditions.

The sale is only final after **LE CHATELARD 1802** sends the CUSTOMER confirmation of the order acceptance by email, which is sent without delay and after **LE CHATELARD 1802** has collected the full price.

Any order placed, validated by the CUSTOMER and confirmed by **LE CHATELARD 1802**, under the conditions and according to the procedures described above, on the Site constitutes the formation of a distance contract concluded between the CUSTOMER and **LE CHATELARD 1802**.

Unless proven otherwise, the data recorded in the **LE CHATELARD 1802** computer system constitutes proof of all transactions concluded with the CUSTOMER.

**LE CHATELARD 1802** reserves the right to cancel or refuse any order from a CUSTOMER with whom there is a dispute relating to the payment of a previous order.

The CUSTOMER can follow the progress of their order on the Site.

Payments are made only according to the payment method indicated on the Site. **LE CHATELARD 1802** offers the CUSTOMER to order and pay for their Products via secure payment by credit card, Visa, PayPal, or any other payment method offered on the Site at the time of the order. Then, shipping costs are calculated and submitted to the CUSTOMER, as well as the name of the carrier. In the event of fraudulent use of their bank card, the CUSTOMER may demand the cancellation of the card payment, and the sums paid will then be re-credited or refunded.

Invoicing is archived on a reliable and durable medium to correspond to a faithful and durable copy. Furthermore, in accordance with article L. 213-1 of the Consumer Code, **LE CHATELARD 1802** undertakes to keep and archive on all media, for **ten (10) years**, contracts concluded between the CUSTOMER and **LE CHATELARD 1802** with a value greater than or equal to one hundred and twenty (120) euros and to guarantee the CUSTOMER access to them at any time.

In the event that, for whatever reason (opposition, refusal, or other), the transfer of the money flow due by the CUSTOMER proves impossible, the order would be canceled and the sale not carried out.

However, the sales contract is concluded under the resolutory condition that the ordered Product is available. Confirmation of the availability of the Product by **LE CHATELARD 1802** entails the lifting of the resolutory condition.

In the event of the Product being unavailable, the sales contract concluded between the CUSTOMER and **LE CHATELARD 1802** is automatically and immediately terminated and the obligations of each party are revoked ipso jure.

It is specified that in the event of a sales contract relating to several Products, only the sales contract relating to the unavailable Product will be terminated.

DELIVERIES

The Products are delivered to the delivery address indicated by the **CUSTOMER** during the ordering process, unless delivery restrictions are indicated on the order validation page by the CUSTOMER. Orders are processed by La Poste, a tracked delivery service and, where applicable, delivered without signature. Delivery times are given for information purposes only.

In the event of delay, **LE CHATELARD 1802** undertakes to keep the CUSTOMER informed and to propose an appropriate solution. Products cannot be delivered more than **30 days** after the order.

When the CUSTOMER has ordered several Products at the same time and these have different delivery times, the delivery time for the order is based on the longest period.

If the delivery times exceed thirty days from the order, the CUSTOMER has the option of terminating the contract under the conditions and procedures defined in Article L. 216-6 of the Consumer Code. In the event that the CUSTOMER has already received the Product, **LE CHATELARD 1802** will refund the Product and the "outbound" costs under the conditions of Article L. 216-7 of the Consumer Code.

**LE CHATELARD 1802** via the Site may provide the CUSTOMER with the tracking number of their package by e-mail. The Product is delivered to the CUSTOMER's home or to a relay point, depending on the choice made during the order validation process.

In the event of the CUSTOMER's absence, they will receive a delivery notice from their postman, allowing them to collect the ordered Products from the nearest Post Office, within a period indicated by the postal services.

Risks related to transport are borne by the purchaser from the moment the items leave the premises of **LE CHATELARD 1802**.

The **CUSTOMER** is required to check the condition of the packaging of the merchandise and its contents upon delivery in the presence of the La Poste employee or the delivery person.

In case of damage during transport, any protest must be made to the carrier within a period of **three days** from delivery.

**LE CHATELARD 1802** is not responsible for damages caused in the event of delay or suspension of delivery attributable to the CUSTOMER or in the event of force majeure.

TRANSFER OF OWNERSHIP AND TRANSFER OF RISKS

Article 7.1 – Transfer of Ownership

The transfer of ownership of the Products to the benefit of the **CUSTOMER** will only be carried out after full collection of the price by **LE CHATELARD 1802**, regardless of the delivery date of the Products.

Article 7.2 – Transfer of Risks

The transfer of risks is independent of the transfer of ownership, regardless of the date of the order or delivery of the Products.

The transfer to the **CUSTOMER** of the risks of loss and deterioration of the Products will only be carried out after the delivery of the Product, when said Product is received by the CUSTOMER.

FORCE MAJEURE

The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described in these Conditions, results from a case of **force majeure**, within the meaning of article **1218 of the Civil Code**. The Party invoking the circumstances referred to above must immediately notify the other Party of their occurrence, as well as their disappearance. Will be considered as cases of force majeure all irresistible facts or circumstances, external to the Parties, unforeseeable, unavoidable, independent of the will of the Parties and which cannot be prevented by the latter, despite all reasonably possible efforts. Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supply, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks, or difficulties specific to telecommunication networks external to distributors. These cases of force majeure lead to the suspension of obligations. The Parties will approach each other to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than **three (3) months**, these GTC may be terminated by the injured Party.

RIGHT OF WITHDRAWAL

The withdrawal period expires **14 days** after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the product.

To exercise the right of withdrawal, the **CUSTOMER** can very simply make their withdrawal request by email to our customer service (web1802@le-chatelard-1802.com) or by telephone on **+33 (0)4 75 28 69 50** or through the withdrawal form below. It will suffice to indicate the order number and the name used when placing the order subject to withdrawal by email or telephone.

**Return Package Postal Address:**
**Le Chatelard 1802 – Service E-commerce**
**77 Chemin de la Galane, Quartier Le Serre**
**26170 SAINT AUBAN SUR L'OUVEZE**
**France**

For the withdrawal period to be respected, it is sufficient for you to transmit your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.

In the event of your withdrawal from this contract, we will reimburse you for all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you chose, where applicable, a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any event, no later than **14 days** from the day on which the return was received and validated. We will proceed with the reimbursement using the same means of payment as the one you used for the initial transaction, unless you expressly agree on a different means; in any case, this reimbursement will not incur any costs for you.

The Products must be returned **in their original condition**, to us without undue delay and, in any event, no later than **14 days** after you have communicated to us your decision to withdraw from this contract. This period is deemed to be respected if you send back the product before the expiration of the 14-day period.

You will have to bear the direct costs of returning the Product, **except in case of error by LE CHATELARD 1802**.

Your responsibility is only engaged with regard to the depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of this Product.

Please complete and return this form only if you wish to withdraw from the contract :

For the attention of the "e-commerce customer service" whose electronic contact details are as follows: web1802@le-chatelard-1802.com

I hereby notify you of my withdrawal from the contract for the sale of the following goods:

Ordered on / Order received on (*) :

Order number :

Name of the client :

Customer address :

Street :

Postcode :

City :

LEGAL GUARANTEES

The Products sold on the Site comply with the regulations in force in France. The CUSTOMER accesses, uses, and browses the Site at their own risk. The Products supplied by **LE CHATELARD 1802** benefit as of right for CUSTOMERS and without additional payment, independently of the right of withdrawal:

From the **legal guarantee of conformity** provided for in articles L. 217-3 et seq. of the Consumer Code, for Products that are apparently defective, damaged, or damaged or do not correspond to the order.
From the ** legal guarantee against hidden defects** provided for in articles 1641 et seq. of the Civil Code, resulting from a defect in material, design, or manufacture affecting the delivered Products and making them unfit for use.

For information purposes, for Products from other suppliers, the guarantee will be covered by the latter and processing times may be longer in this situation.

In accordance with article D. 211-2 of the Consumer Code, information on the procedures for implementing legal guarantees is as follows:

"The consumer has a period of **two years** from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance."
"When the sales contract for the good provides for the supply of digital content or a digital service continuously for a period greater than two years, the legal guarantee is applicable to this digital content or this digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance."
"The legal guarantee of conformity entails the obligation for the professional, where applicable, to provide all the updates necessary to maintain the conformity of the good."
"The legal guarantee of conformity gives the consumer the right to repair or replace the good within a period of **thirty days** following their request, free of charge and without major inconvenience to them."
"If the good is repaired within the framework of the legal guarantee of conformity, the consumer benefits from a **six-month** extension of the initial guarantee."
"If the consumer requests the repair of the good, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of **two years** from the date of replacement of the good."
"The consumer can obtain a price reduction by keeping the good or terminate the contract by obtaining a full refund against return of the good, if:
1. The professional refuses to repair or replace the good;
2. The repair or replacement of the good occurs after a period of thirty days;
3. The repair or replacement of the good causes a major inconvenience for the consumer, particularly when the consumer definitively bears the costs of taking back or removing the non-conforming good, or if they bear the costs of installing the repaired or replacement good;
4. The non-conformity of the good persists despite the seller's unsuccessful attempt to bring it into conformity."
"The consumer also has the right to a reduction in the price of the good or the termination of the contract when the lack of conformity is so serious that it justifies the price reduction or the termination of the contract being immediate. The consumer is then not required to request the repair or replacement of the good beforehand."
"The consumer does not have the right to terminate the sale if the lack of conformity is minor."
"Any period of immobilization of the good for the purpose of its repair or replacement suspends the guarantee that remained to run until the delivery of the repaired good."
"The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code."
"The seller who obstructs in bad faith the implementation of the legal guarantee of conformity incurs a civil fine of a maximum amount of 300,000 euros, which may be increased up to 10% of the average annual turnover (article L. 241-5 of the Consumer Code)."
"The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the Civil Code, for a period of **two years** from the discovery of the defect. This guarantee gives the right to a price reduction if the good is kept or to a full refund against return of the good."

INTELLECTUAL PROPERTY

The content of the Site, its name, its brand, its logo, its Products are the property of **LE CHATELARD 1802**. They are protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content, representation, use, adaptation, modification, distribution, in any form whatsoever, without the prior agreement of **LE CHATELARD 1802**, is strictly prohibited and is liable to constitute an infringement offense, punishable by criminal and civil penalties.

The fact that **LE CHATELARD 1802** does not initiate proceedings upon becoming aware of these unauthorized uses does not constitute acceptance of said uses and waiver of prosecution. Any simple or hypertext link is strictly prohibited without the express written agreement of **LE CHATELARD 1802**.

It is prohibited to use, adapt, modify, create derivative works from, distribute, license, sell, transfer, publicly present, transmit, broadcast, or otherwise exploit the Site.

Furthermore, **LE CHATELARD 1802** remains the owner of all intellectual property rights over the photographs, presentations, studies, drawings, models, prototypes, etc., produced for the sale of Products to buyers.

The **CUSTOMER** of the Site is therefore prohibited from any representation or exploitation of said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of **LE CHATELARD 1802**, which may condition it on a financial consideration.

PERSONAL DATA

When the **CUSTOMER** browses the Site, creates an account and/or places an order, **LE CHATELARD 1802** acts as the data controller for the personal data transmitted by the CUSTOMER. For more information on how **LE CHATELARD 1802** collects and processes the CUSTOMER's personal data as well as the rights the CUSTOMER has, the latter can consult the **Privacy Policy** of **LE CHATELARD 1802** available on the Site.

PROHIBITED USES

In addition to the prohibitions set out in the GTC, the **CUSTOMER** is prohibited from using the site or its content:

(a) for illegal purposes;
(b) to incite third parties to perform illegal acts or to participate in them;
(c) to violate any regional ordinance or any international, federal, provincial, or state law, rule, or regulation;
(d) to infringe upon or violate the intellectual property rights of **LE CHATELARD 1802** or those of third parties;
(e) to harass, abuse, insult, injure, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or could be used in such a way as to compromise the functionality or operation of the Site or any other associated, independent website, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, hijack a domain, extort information, crawl, explore, or scan the web (or any other resource);
(j) for obscene or immoral purposes;
(k) to interfere with or circumvent the security measures of our Service, any other website, or the Internet. **LE CHATELARD 1802** reserves the right to prevent access to the Service or any other related website to a User when it is proven that they have violated these General Conditions.

LIABILITY

**LE CHATELARD 1802** undertakes to deliver its Products with diligence and according to the rules of the art. **LE CHATELARD 1802** undertakes to regularly carry out checks to verify the functioning and accessibility of the Site. As such, **LE CHATELARD 1802** reserves the right to momentarily interrupt access to the Site for maintenance reasons. **LE CHATELARD 1802** only guarantees the conformity of Products delivered in France.

APPLICABLE LAW – COMPETENT JURISDICTIONS – DISPUTES – COMPLAINT PROCESSING – MEDIATION

This contract is subject to **French law**. The language of this contract is the French language.

All disputes to which the purchase and sale transactions concluded pursuant to the GTC could give rise, concerning both their validity, their interpretation, their execution, their termination, their consequences and their follow-up and which could not have been resolved between **LE CHATELARD 1802** and the **CUSTOMER** will be submitted to the French courts, which have sole jurisdiction. The competent French jurisdiction seized by the consumer is the jurisdiction of the place where they resided at the time of the conclusion of these terms or of the occurrence of the harmful event.

CUSTOMER complaint requests must be made to the **LE CHATELARD 1802** Site.

Customer service can be reached:

By phone at **+33 (0)4 75 28 69 50**
By e-mail at web1802@le-chatelard-1802.com

After sending a complaint request to **LE CHATELARD 1802** that remained unanswered or unsatisfied within a period of two (2) months, and in case of impossibility of finding an amicable agreement, the consumer **CUSTOMER** is duly informed that they are entitled to resort to mediation in accordance with the provisions of articles L. 611-1 and L. 612-1 of the Consumer Code. To do this, they can submit their complaint free of charge to the consumer mediator. The mediator must be seized within a maximum period of one year from the initial complaint.

If no amicable agreement can be reached, the consumer may contact the relevant Consumer Mediation service, AME CONSO, free of charge, within one year from the date of the written complaint sent to the professional.

The Consumer Mediation request may be submitted:
• by completing the dedicated form available on the AME CONSO website: www.mediationconso-ame.com
• or by sending a letter to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris, France.

Product sales on this website are governed by French law, regardless of the customer’s country of residence or the place where the order is placed. Any dispute relating to the existence, interpretation, performance, or termination of a contract concluded between the customer and LE SECRET NATUREL SAS falls under the exclusive jurisdiction of the French courts.

The **CUSTOMER** can use the mediation service for consumer disputes related to an order placed with the Site.

Regardless of the Party wishing to resort to mediation, they must first inform the other Party by means of a registered letter with acknowledgment of receipt, specifying the reasons for the dispute.

In accordance with article 14 of Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.

Note on the use of Artificial Intelligence on the website www.le-chatelard-1802.com

In order to offer you an optimal visualization of our products, some images may use models generated by artificial intelligence.